Main area: Digital Services
Grade: NHS AfC: Band 3
Contract: Fixed term: 12 months (365 Migration)
Hours: Full time - 37.5 hours per week (Monday - Friday, working hours between 0800-1700. No Bank Holiday working.)
Job ref: 357-LN-1649-24-B
Employer: United Lincolnshire Teaching Hospitals NHS Trust
Employer type: NHS
Site: Lincoln - Beech House
Town: Lincoln
Salary: £24,071 - £25,674 Per Annum
Salary period: Yearly
Closing: 22/01/2025 23:59
Digital Customer Service Assistant - Band 3
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
* Patient-centred: Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
* Safety: Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
* Excellence: Striving to be the best that we can be. Innovating and learning from others.
* Compassion: Caring for patients and their loved ones in ways we would want for our friends and family.
* Respect: Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties.
Job overview
An exciting opportunity has arisen to join the Digital Services (formerly ICT) department as a member of the Digital Customer Services Team.
The Customer Services Assistant is a customer-facing role and it is expected that anyone who holds this position will conduct themselves in a professional manner as described and defined in the ULHT Staff Charter.
Main duties of the job
Able to work under pressure, with excellent communication, time management and organisation skills. The suitable candidate will be able to demonstrate an understanding of the Trust values and be an effective team worker.
Qualifications
* Diploma level or higher qualification or equivalent experience
* Evidence of recent and ongoing personal and professional development
* ITIL Foundation Qualification
Previous Experience
* Experience in providing administrative support for Digital and/or Healthcare organisations or systems
* Previous experience of working in the NHS
* Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: Patient Centred, Safety, Compassion, Respect, and Excellence
* Knowledge and experience of administrative processes and procedures
* Awareness and Knowledge of the dignity in care agenda
* Knowledge and experience of cyber security
* Knowledge of Project methodologies
Specific Requirements
* Confident, self-motivated and enthusiastic
* Methodical approach to work, logical and numerate
* Ability to work under pressure and prioritise work
* Ability to travel which will allow candidate to carry out job.
* Flexible approach to work outside normal office hours, when and if the need arises
ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy.
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
#J-18808-Ljbffr