Responsibilities
* Have good knowledge of air ticketing processes.
* Handle emails and phone calls effectively.
* Work well in a team environment.
* Provide excellent client support.
* Analyze and troubleshoot issues efficiently.
* Communicate clearly both verbally and in writing.
* Possess good knowledge of GDS and CRS systems (e.g., Amadeus, Sabre).
* Be flexible to work rotational and night shifts.
Requirements
* Proficiency in GDS and CRS systems, especially Amadeus and Sabre.
* Excellent customer service and communication skills.
* Strong problem-solving abilities for complex ticketing issues.
* Meticulous attention to detail for accuracy.
* Willingness to work in rotational and night shifts.
* Effective time management skills to handle multiple tasks.
About Company / Benefits
* Flexible working hours
* Food coupons
* Net Promoter Score (NPS) benefits
* Ownership culture
* Reward programs
* Health insurance
* Team outings and team lunches
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