The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Practice Manager is responsible for: a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: Deputy Practice Manager, Admin and Reception staff, Nurse, HCA and Salaried GPs. d. Managing the recruitment and retention of staff; [develop, implement and embed an effective succession plan] e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation f. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN g. Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed h. Developing, implementing and embedding an effective staff appraisal process i. Implementing effective systems for the resolution of disciplinary and grievance issues j. Maintaining an effective overview of and ensuring compliance with HR legislation k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively l. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners m. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year end figures as presented. n. Briefing partners on all financial matters, including forecasting o. Managing and processing partners drawings, PAYE and pensions for practice staff p. Ensuring the organisation has appropriate insurance cover q. Developing, implementing and embedding an efficient business resilience plan (BRP) r. Managing contracts for services, i.e., cleaning, gardening, window cleaning etc. s. Managing the procurement of organisation equipment, supplies and services t. Coordinating the reviewing and updating of all organisation policies and procedures u. Leading change and continuous improvement initiatives; coordinating all projects within the organisation v. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) w. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads) x. Adopting a strategic approach to the management of all patient services matters y.Developing, implementing and embedding an effective communication strategy (internal and external) z. Ensuring the organisation maintains compliance with its NHS contractual obligations aa. Actively encouraging and promoting the use of patient online services bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis dd. Maintaining the organisation and NHS choices websites ee. Liaising at external meetings as required ff. Marketing the practice appropriately gg. Managing/supporting the management of the Patient Participation Group hh. Effectively managing/supporting the management of all complaints in line with current legislation and guidance ii. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training jj. Managing the organisation IT system, delegating staff to act as administrators kk. Ensuring compliance with IT security and IG ll. Coordinating the organisation diary, ensuring meetings are scheduled appropriately In addition to the primary responsibilities, the manager may be requested to: a. Deputise for the Partners at internal and external meetings b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders c. Partake in audit as requested by the audit lead