Technology Manager - Hospitality
Dorset, 3 days office (Hybrid)
To lead the digital transformation of a proud, innovative hospitality brand.
In a rare and exciting opportunity, we're looking for an experienced IT or Hospitality Technology Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.
You will be the driving force behind the Hospitality Technology Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects.
From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech.
This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech.
The role:
• Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements.
• Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU.
• Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions.
• Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity...