Summary
As a Pharmacy Assistant, you will work alongside Pharmacy Technicians, under the supervision of a registered Pharmacist, at your local pharmacy shop. You will be helping to maintain stock levels, ordering items for use within a department, plus more.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Shift patterns between our operational hours of Monday - Friday, 8.00am- 6.00pm, Saturday, 9.30am- 12.30pm (you will be required to work every alternative Saturday).
37 hours a week
Start date
Sunday 27 April 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Dispensing of medication to patients
* Over-counter sales of non-prescription medication
* Check and monitor prescription slips
* Health & safety responsibility
* Stock rotation
* Use of pharmacy software
* Data entry relating to medication
* Labelling and dispensing
* Accuracy and attention to detail
* Working within a team environment
Where you’ll work
35 Church Lane
Brighouse
HD6 1AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
JUNIPER TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Apprenticeship Standard
* End Point Assessment
* Level 2 Functional Skills in maths and English
* Delivery method and location of training to be confirmed
Requirements
Essential qualifications
GCSE in:
* English (grade 4-9)
* Maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Initiative