Customer Service Advisor (Property Services - Homeownership)
Salary: £26,842 pro rata
Location: Bath
Permanent, Part-Time
21 hours per week (Tues-Thurs, 8:30am-5pm)
Interview Date: 12th March
Your Expertise. Our Communities. Homeowners' Experience.
At Curo, we're creating homes where people thrive. For our homeowners – whether shared owners, leaseholders, or freeholders – navigating property matters can be complex. That's where you come in.
This isn't just about answering questions. You'll be the vital human connection between Curo and the people who own or part-own their homes. Each day brings new opportunities to transform the homeowner experience as you guide people through leases, service charges, repairs, and maintenance responsibilities.
Imagine building relationships that turn potentially confusing property matters into positive experiences, while developing your expertise in housing as part of one of the South West's leading housing associations.
What you'll be doing
Be the trusted face of Curo's Homeownership team, building positive relationships with residents across various tenure types
Guide homeowners through their specific rights and responsibilities, explaining complex lease terms and service charge calculations in clear, accessible language
Coordinate repairs and building works, ensuring smooth delivery by liaising between residents, contractors, and internal teams
Provide exceptional customer care through property transitions, from sales and lease extensions to major works consultations
Proactively address concerns and quickly resolve property-related issues, maintaining high satisfaction among homeowners
Maintain detailed and accurate customer records, ensuring all property documentation is properly managed
What you'll get in return
Beyond a pro-rata salary of £26,842 and a work schedule that offers genuine work-life balance, you'll get:
26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Part-time hours (21 hours, 3 days per week) allowing you to balance work with other commitments
Flexible benefits including gym membership, Health Cash Plan, and Cycle to Work scheme
Access to an Employee Assistance Programme for your own wellbeing
More about you
You're an experienced customer service professional with excellent communication skills and a genuine passion for helping people navigate complex situations.
Whether you're currently in housing, property management, customer support, or another service role, you understand the importance of building trust with customers and explaining complicated information clearly.
Your ability to handle difficult conversations diplomatically, maintain attention to detail, and stay organised while managing multiple priorities makes you perfect for this role.
Most importantly, you have a car and valid driving license for occasional site visits, and you're passionate about helping people make the most of their homes.
This role offers the chance to make a meaningful difference in our communities while developing specialised expertise in property services.
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone -- if you need any adjustments to help you apply or interview, please contact our recruitment team