Job summary To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work in order to meet various deadlines and targets Please note that previous applicants need not apply Main duties of the job Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate. Inputting and maintaining data on data systems, together with the associated correspondence. Monitoring data input and printing reports from computerised systems as required. To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required. Collation and preparation of relevant documentation in support of service delivery. Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required. Deal with invoice queries in an efficient and timely manner, as required. Answer telephone calls, taking messages and passing on accurately to the relevant department/person. Ensure that general office supply levels are maintained. To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to. To send post recorded delivery when requested. Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate About us NHS Coventry and Warwickshire ICB is responsible for planning, organising and buying NHS-funded healthcare for people in the Coventry and Warwickshire areas. Our organisation is committed to improving the lives of the wider population by investing in our workforces, collaborativeworking and aligned processes. Benefits include:o Access to Occupational Health Serviceso Childcare Vouchers Scheme (existing members only)o Generous Holiday Entitlement which increases with Serviceo Defined Benefit Pension schemeo Employee Assistance Programme (Offers Counselling, Financial, Legal, Health and Wellbeing Services)o Flexible Working Arrangementso Long Service Reward Schemeo NHS Discounts (available online and in-store)o Occupational Maternity and Paternity Payo Occupational Sick Payo Study Leave Date posted 28 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 105-6669650-A Job locations Parkside House Quinton Road Coventry CV1 2NJ Job description Job responsibilities Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Demonstrable experience of working in an administrative environment and working with computerised data systems Working knowledge of Microsoft Office Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act Please refer to Job Description for full details Job description Job responsibilities Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Demonstrable experience of working in an administrative environment and working with computerised data systems Working knowledge of Microsoft Office Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act Please refer to Job Description for full details Person Specification Knowledge, Experience and Qualifications Essential Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Able to work on own initiative, organising and prioritising own workload to set deadlines Demonstrable experience of working in an administrative environment and working with computerised data systems Working knowledge of Microsoft Office Desirable Experience of working in a health care environment Awareness of a range of Health Services provisions Person Specification Knowledge, Experience and Qualifications Essential Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Able to work on own initiative, organising and prioritising own workload to set deadlines Demonstrable experience of working in an administrative environment and working with computerised data systems Working knowledge of Microsoft Office Desirable Experience of working in a health care environment Awareness of a range of Health Services provisions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Coventry & Warwickshire Integrated Care Board Address Parkside House Quinton Road Coventry CV1 2NJ Employer's website https://www.happyhealthylives.uk/integrated-care-board/ (Opens in a new tab)