Company Description
Your Fairmont Journey Starts Here:
Are you someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
* Ensure correct grooming standards are followed at all times
* Responsible for the smooth operation of the outlet
* Follow up on all financials, LQA, Forbes and TrustYou targets
* Be aware of the daily, monthly and yearly financial targets
* Actively contribute towards the achievement of financial targets
* All issues and negative guest feedback need to be properly reported on Glitch system
* Follow up on opening and closing checklists of banquets
* Maintain the HACCP & FIFO standards as required by the regional governing body
* Handle financial procedures according to guidelines set by the finance department
* Responsible for linking all facets of service, cuisine and entertainment
* Assume the responsibility of daily operations
* Handle security incidents and guest complaints with confidence and in a professional manner, reporting them in a timely manner to the direct supervisor
* Assist in daily briefings for all staff prior to commencement of shift
* Should be creative, confident and prepared to think outside of the box
* Follow the personal development plan set by the direct supervisor
* Ensure the operational inventory is always accounted for and in immaculate condition
* Ensure the outlet is maintained at the highest levels
* Create opportunities for upselling products
* Develop the direct team to strive for excellence
* Inspire heartists to create a flow of new and ‘improved’ ideas
* Follow Hotel Evacuation Policy in case of an Emergency
* Ensure awareness and deliver optimum levels of service and guest satisfaction
* Establish and maintain effective communication across all divisions
* Lead by example through a passionate, hands-on approach
* Assist with collecting information for the monthly P&L review
Qualifications
* 2-3 years’ experience as a leader preferably in a fast-paced luxury property
* Excellent knowledge in Food & Beverage including bar operations.
* Computer literacy is an added advantage; previous use and mastery of point of sale system required
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Service-focused personality with strong interpersonal and problem-solving abilities
* Ability to work well under pressure in a fast-paced environment
* Ability to work cohesively and collaboratively as part of a team
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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