Join our team at Galgorm Collection Resort where you’ll be part of delivering unforgettable experiences at Northern Ireland’s premier luxury retreat. Nestled in 380 acres of scenic parkland along the River Maine, we pride ourselves on offering world-class spa, dining, and hospitality.
Be part of our commitment to excellence, relaxation, and warm Irish hospitality, creating truly memorable moments for our guests. Our restaurants and event suites are busy, fast-paced environments.
As Concierge, your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort. We are looking for someone with a friendly, welcoming attitude who will be focused on delivering outstanding customer service, every time.
This role will require you to perform a number of different tasks ranging from helping with guest luggage, directing and transferring guests, as well as offering recommendations for dining and other activities, so you must ensure your knowledge of the resort and surrounding area is continually up to date.
We have a number of guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins, Cottage Suites, and Private Residencies set in the grounds, so if you thrive in a fast-paced environment and enjoy meeting new people every day then this could be the role for you!
About The Role
The main responsibilities for this position include but are not limited to:
1. Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
2. Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
3. Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
4. Responding to requests for assistance via our internal system HotSOS.
The Person:
Applicants must:
* Have a keen interest in delivering exceptional customer service.
* A full clean driving license is essential to meet the requirements of the role.
* Have strong interpersonal and communication skills.
* Hold adequate IT skills & preferably previous experience using service software.
* Have strong teamwork skills.
* Have the ability to prioritize their time and the importance of various tasks.
* Possess sound knowledge of the Resort & local area.
* Display a flexible work approach.
* Have previously worked in a Concierge position in the Hospitality sector.
* Have previously worked in a customer service role.
* Have previous experience in the hospitality sector.
* Hold a PSV License.
Perks of the job!
We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path, or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out.
We reserve the right to enhance the criteria to aid shortlisting and, in the event that we receive large numbers of applications, only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department.
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
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