Functieomschrijving
My client who is based in Weston Super Mare is looking for a Vehicle Technician. We would consider a level 3 technician. The starting basic pay for this qualification would be £26000 with a £3000 bonus potential. If someone has 2 or more years' experience the starting pay would be £28000 + £3000. A qualified service technician (would need to provide qualifications) would start on £30000 + £3000. Our client rewards technicians as they complete more training, so it is in the technicians' interest to complete brand training.
Responsibilities:
1. Accurately and skilfully undertake the repair and servicing of motor vehicles.
2. Work with other departments to facilitate servicing and repairs, detecting and diagnosing any additional faults for further repair.
3. Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines.
4. Fulfill all tasks to the customer's complete satisfaction whilst helping retailer to achieve industry-leading standards of process efficiency.
5. Analyse work orders to identify what work has been agreed, seeking clarification from the Service Advisor if a work order is not clear or seems incorrect.
6. Evaluate the condition of the vehicle.
7. Document completed work orders, ensuring hours and materials used are accurately recorded.
8. Perform repair work as directed, within timescales and in accordance with established procedures.
9. Utilise ELSA correctly to produce the correct service schedules and repair times.
10. Determine which parts and tools will be required for a given repair or service and ensure their availability.
11. Correctly fill in and submit the Authority for Addition Work Sheet (if required).
12. Ensure the security of all inventories and analyse the quality of parts.
13. Test vehicles and provide diagnostic reports to the Workshop Controller and service reception.
14. If further work is required, alert the Workshop Controller and ensure the customer is contacted.
15. Observe, recognise and report on vehicle and component serviceability.
16. Ensure vehicles comply with industry safety standards when returned to customer.
17. Ensure the correct maintenance of tools, equipment and other materials in accordance with company standards.
18. Follow all policies and practices adhering to the retail and wholesale standard to build upon the professional reputation of the retailer.
Knowledge and Skills:
1. Fully customer orientated.
2. Excellent listening and verbal communication skills.
3. Ability to resolve issues and follow through on tasks.
4. Ability to prioritise workload, working methodically and systematically, making sensible decisions and working well under pressure.
Qualifications:
1. City and Guilds Part 3 or equivalent.
2. NVQ Level 3 Motor Vehicle, or equivalent.
Experience:
1. Previous experience in a similar role.
2. Proven track record in vehicle repair and servicing.
3. Current driving licence.
4. Computer skills, including experience of operating technical vehicle repair software.
Work Schedule:
42.5hrs per week
Salary:
Up to £36k OTE
Benefits:
Company pension, uniform provided, 22 days holiday + BH's + your birthday off if a week day, Staff Loyalty Scheme (5yrs, 10yrs, 15yrs, 20yrs + 25yrs).
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