Location: Somerset Job Type: Contract Industry: Digital Workspace Job reference: BBBH397464_1739832454 Posted: about 2 hours ago
Service Manager | SC CLEARED
Location: Hybrid - 2 days a week near Bristol
Contract: 6 months (Inside IR35)
Rate: Competitive (via Umbrella)
Client: Defence/SaaS/Central Government
Are you an experienced SC CLEARED Service Manager looking for your next contract role Experis are working with a Defence/SaaS client. We're seeking a dynamic professional to oversee IT service delivery, manage SLAs, and drive continuous improvement within a large, complex technology environment.
Role Overview
As a Service Manager, you'll be responsible for ensuring IT services meet business expectations, managing supplier contracts, and acting as a key escalation point. You'll work closely with technical teams, suppliers, and service owners to optimize performance and enhance service delivery.
Key Responsibilities
Define, monitor, and enforce SLAs for IT support services
Conduct service reviews and drive continuous service improvements
Act as an escalation point for service-related issues and complaints
Collaborate with suppliers to manage support contracts and service levels
Support service transition and acceptance into BAU support
Analyze service reports to identify trends and implement improvements
What We're Looking For
Experience: 7+ years in IT Service Management within enterprise environments
Knowledge: Strong expertise in Service Level Management, Incident Management, Change Management, and Problem Management
Skills: Excellent stakeholder management, analytical thinking, and problem-solving abilities
Qualifications: ITIL v4 certified (Service Level Management Practitioner desirable)
Mindset: Proactive, customer-focused, and committed to driving service excellence
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