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Telesales Executive Hybrid, Middlesbrough
Client: Stapleton's
Location: Middlesbrough, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 90be8e496790
Job Views: 7
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
The customer account manager is responsible for managing the company’s relationships with its customers. They are tasked with building long-term relationships with a group of customers and must hit the targets that are set. Daily, they handle numerous incoming and outgoing calls, maximizing sales opportunities while offering excellent customer service. They address issues as they arise, ensure customers' credit limits are adhered to, and that payments are made on time. They must also communicate effectively with other departments and keep up to date with current training as required.
The role operates on a 40-hour per week basis between Monday and Friday, and following a successful training and induction period will be on a hybrid basis—working from home (Monday and Friday) and based onsite at our Middlesbrough sales offices (Tuesday, Wednesday, Thursday) with 1 in 4 Saturday mornings as part of a rota pattern (working from home 08:30-12:30).
The basic salary plus performance-related bonuses for this role could be between £25,000 to £32,000, depending upon experience, plus additional benefits listed below!
What you will be doing
* Handle incoming and make effective outgoing calls
* Generate and increase sales among the customer base
* Daily contact with key accounts to build relationships
* Achieve set monthly targets
* Undertake and maintain training as required
* Manage customers' social media requirements
About You
* Sales skills – Close a sale, switch sell, upsell
* Organizational skills
* Able to overcome objections effectively
* Highly motivated and driven to succeed
* Strategic approach to sales
* Exercise common sense and perseverance
* Ability to develop specific plans to ensure growth both long and short term
* Can-do attitude, a will to succeed
* Flexible worker – both at home and in an office, as part of a team or individually
* Experience of CRM systems, such as Salesforce, would be beneficial
Benefits
* Performance related bonus
* 31 days annual leave including bank holidays, increasing with service
* Exclusive discounts at major retailers, restaurants, holidays, and much more
* Generous staff discounts for you and your family
* Award-winning training and development, with fantastic career prospects
* Wide range of wellbeing support for you and your family
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