Repairs Coordinator
Salary: £32,160.
Contract - Until end of March 2025
Full time - 5 Days per week, Mon- Thu 9am-5:15pm // Friday 9am-5pm
Location - Teddington TW11 8GT
Experience in/knowledge of:
* Brilliant Customer service
* Working well under pressure
* Being able to use digital systems including CRM and Microsoft
Job Role:
* Being the main point of contact for repairs keeping customers updated throughout the repair services.
* Oversee escalated or high-risk repair cases from start to finish.
* Work with other teams and customers to assist with the complaints process.
* Support the team to deliver a high-performing customer-focused repairs service.
* Work collaboratively with colleagues, our repairs partner, contractors, and suppliers to ensure repairs are resolved effectively.
* Book in surveyor visits and manage access into customer properties.
* Manage the whole process for short-term decants.
* Keep customers informed about larger repairs projects and agree long-term programmes of works in consultation with customers and contractors.
* Monitor spend across all the repairs budgets and keep management informed of progress.
* Report on and analyse performance data and highlight any trends or ways the service could improve.
* Ensure new contractors are set up correctly.
* Take ownership to proactively manage the repairs purchase order process.
* Monitor and review tasks for the team, using digital systems and tools to ensure tasks are actioned, progress is tracked, accurate audit data is maintained, and anomalies identified.
* Provide support with subject access requests and personal injury claims.
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