Lead Service Designer
Join Digital Health and Care Wales (DHCW) and help revolutionize healthcare! As part of the NHS Wales family, we’re changing how services are delivered through technology and data. You’ll design user-centered services that impact healthcare in Wales.
Why This Role?
* Lead service designer for multiple healthcare services and channels, ensuring user-centered solutions.
* Shape the future of healthcare by transforming service delivery in Wales.
* Collaborate with senior leaders to drive change and mentor your team.
What We Offer:
* Flexible working and competitive salary.
* 28 days annual leave plus Bank Holidays.
* Career development opportunities and a supportive, inclusive culture.
Key Responsibilities:
* Lead service design for projects impacting healthcare access and delivery.
* Drive continuous improvement in service delivery for a seamless user experience.
* Communicate complex ideas and manage stakeholder expectations.
* Manage budgets and ensure value for money.
* Guide your team through Agile practices.
What We’re Looking For:
* Proven experience in service design, leading complex projects.
* Expertise in mentoring and managing Agile teams to deliver high-quality outcomes.
* Strong user-centered design skills.
* Excellent communication, able to manage expectations and lead discussions.
* Familiarity with prototyping and coding for different screens.
This is Your Chance to:
...