Job Title:
Social Media Advisor - Nightshift
Job Description
Our Social Support game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
These careers are permanently site-based at our Belfast VR Hub (BT1 3NR). We offer a salary of £14.65 per hour.
Our nightshift team works 5 days per week (including weekends), from 9pm to 9am.
Additional perks and company benefits are available to support your lifestyle.
What you will do in this role
Our team connects and engages with users globally across various communication channels to support innovative VR technologies and products. Working in a dynamic, team-focused environment, you will help drive user satisfaction by:
1. Providing resolutions to general or individual users.
2. Identifying opportunities to reduce customer effort.
3. Monitoring social media, forums, and product review platforms.
4. Supporting engagement activities.
5. Creating and promoting engaging responses to encourage participation.
6. Developing user-generated content.
7. Implementing opportunities to cross-leverage self-service content across digital channels.
Your qualifications
Concentrix is a great match if you:
* Have professional experience or an in-depth understanding of social media support or have worked in chat/email roles.
* Can work on-site at our Belfast location (49 East Bridge Street, Belfast, BT1 3NR).
* Are fluent in English (B2 CEFR level).
* Are available to work 5 days per week (Monday - Sunday), between 9pm - 9am.
* Have a typing speed of 55 WPM with 95% accuracy.
* Experience or interest in virtual reality gaming is desirable.
Career growth and personal development
This full-time position offers a great opportunity to expand your career, experience cutting-edge technologies, and develop lifelong friendships. We provide comprehensive training and ongoing support to help you succeed.
Experience the best version of yourself!
If this sounds like the perfect next step in your career, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide consider Concentrix their employer of choice.
Concentrix is an equal opportunity employer
We are committed to creating a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected class.
Location: Belfast, Maysfield
Language Requirements: English
Time Type: Nightshift (9pm - 9am)
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