“The world
is yours with Meliá”
Discover a boundless path at Meliá, where
opportunities for growth and development are endless. Immerse yourself in a
journey that will take you to work in various countries and to be part of our
extensive global family
About Meliá White House Hotel NW1 3UP
Meliá White House is a modern and elegantly
newly refurbished hotel exceptionally located next to Regent’s Park, within a
short walk from the world-renowned shopping streets of Oxford Circus &
Regents Street. Warren Street, Great Portland Street and Regent’s Park
underground stations are all within a 5-minute walk.
Salary at £27,717.30 plus Service Charge
Hotel discounts | Health cashback plan |
Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And
much more!
Join our
team as a Guest Experience Agent/ Guest Service Coordinator and be the welcoming face of The Level
– our exclusive luxury experience. You’ll ensure every guest enjoys 5-star
service, from arrival to departure.
Mission: Deliver
exceptional, personalized service and elevate every guest’s stay.
Responsibilities will include, but are not limited to:
·
Deliver
a personalized 5-star experience to every guest, ensuring unmatched attention
to detail from arrival to departure.
·
Be a
brand ambassador for The Level, showcasing all our premium amenities, signature
offerings, and bespoke services.
·
Anticipate needs and go above and beyond to create “wow” moments
that exceed expectations.
·
Promote hotel services and local experiences with savvy upselling and
cross-selling techniques, enriching stays and maximizing revenue.
·
Seamlessly
support both Reception and Guest Experience duties.
·
Handle
guest requests and issues with professionalism and care.
·
Stay
aligned with brand standards and customer service goals.
What We’re
Looking For:
· 1 year in a Similar position
·
A natural flair for hospitality and storytelling.
·
A passion for service, problem-solving, and creating emotional
connections with guests.
·
An eye for detail and the flexibility to adapt in a premium hospitality
setting.
·
Ability to work as a team
·
Enthusiasm to represent and enhance a luxury lifestyle brand.
If you’re
ready to take your career to the next level and join a supportive, thriving
team, we’d love to hear from you!
Because belonging to the great Meliá family
is being VIP
·
Holidays: 28 days’ holiday including 8 public holidays
·
Contributory
pension scheme
·
Refer a
friend bonus: £500 (subject to
successfully completed 6 months’ probation)
·
Discounted
dental and health cover with HSF
·
Great
discounts with Melia Hotels Worldwide: (Friends & families discounts)
·
Personal
Development: programs designed to
support your career right from the start, with unlimited access to online
learning platform
·
Awards
and Recognition Programs: Join a culture of recognition and reward, with
loyalty bonuses and referral incentives
·
Career
growth: fantastic opportunity to
progress and access to a network of over 350 hotels across the world (subject
to local right to work rules)
·
High
street discounts: with Perks at Work
·
Meals on
duty, Payday Parties and Laundry
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important
qualities that make working at Meliá an opportunity for constant growth and a
passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make
working at Meliá an unforgettable experience, full of emotional moments and
always with the feeling that you belong to a big family where we have people
like you, VIP People.
At Meliá Hotels International, we are committed to equal
opportunities between women and men in the workplace, with the
commitment of management and the principles contained in Human Resources
policies. We also prioritize disseminating throughout the entire staff a
corporate culture committed to effective equality, and raising awareness about
the need to act jointly and globally.
We promote our commitment to equality and
diversity, avoiding any kind of discrimination, especially related to
reasons of disability, race, religion, gender, or age. We believe that diversity
and inclusion among our employees are essential for our success as a global
company.
Additionally, we support the sustainable growth of our
industry through a socially responsible team. In this sense, our
motto is "Towards a sustainable future, from a responsible present".
Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes,
we invite you to consult our recommendations on the "Protect Your Application " page.
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