As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key responsibilities:
-Handling inbound calls related to Council Services including Council Tax
-Assist residents with understanding their council tax bills, payments and account details.
-Set up and manage Direct debits, payment plans and other payment options
-Assist with Council tax related issues such as arrears, disputes and exemptions
-Ensure compliance with council policies, procedure and legal requirements
-Maintain accurate up to date record of customer interactions.
Essential:
Experience of answering enquiries relating to CTAX billing and recovery. (Essential)
Experience of using Revenue systems such as NEC Northgate. (Essential)
Must have a current BPSS certification that will cover the duration of the placement (Essential)