Customer Service Representative
Date: Oct 14, 2024
Location: Bristol, GB
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe.
Job Purpose
You will act as a first point of contact for customers and help the company deliver a high quality customer experience by coordinating the internal sales activities for clients of our powder coatings business.
Job Responsibilities
1. Coordinate processing of orders using our ERP system.
2. Handle any customer complaints.
3. Manage invoicing & credit control procedures.
4. Source products from internal suppliers.
5. Nurture customer relationships & build an understanding of their needs to maximise sales opportunities.
6. Provide insight & identify opportunities to improve the customer experience.
7. Co-ordinate customer reporting & maintain client records.
Job Requirements
1. Educated to minimum of ‘A’Level standard or equivalent or significant on-the-job experience.
2. Experience in a customer facing role.
3. Good at building relationships & committed to providing excellent client service.
4. Proficient user of MS Office.
5. Able to think quickly & solve problems.
What Makes You Stand Out
1. Excellent communication, influencing & interpersonal skills.
2. Enjoys a collaborative working environment where supporting colleagues is key.
3. Well organised & with an eye for detail.
4. Experience of working with SAP an advantage.
What do we Offer at AkzoNobel
We offer great personal development opportunities and comprehensive packages including:
1. Competitive Salary (depending on experience).
2. 25 days holiday excluding bank holidays.
3. Income protection.
4. Staff discount at Dulux Decorator Centre stores.
5. Employee Assistance Programme.
6. Employee Life Assurance.
7. Company pension.
8. Product discounts.
9. Flexible benefits scheme, including Gymflex, retail card, dental cover and more!
We are advocates of a healthy work-life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.
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