Are you an experienced Hire Controller looking for an opportunity to make an impact within a fast-paced environment? This is your chance to join a well-established company offering essential services and equipment across diverse industries.
Location / Hours:
* Close to Washington, Tyne and Wear
* Full-time, Monday – Friday: 08:30 - 17:00 (37.5 hrs per week).
Key Responsibilities:
* Hire Process Management: Take ownership of the full hire and off-hire process, advising clients and processing orders from start to completion.
* Customer Service Excellence: Provide high-level customer service, fostering repeat business and strong client relationships.
* Order and Quotation Handling: Prepare and issue quotations, convert enquiries into confirmed orders, and ensure completion of all hire desk tasks.
* Equipment Coordination: Work closely with the operations team to arrange timely deliveries, collections, and handle breakdowns professionally.
* Contract Administration: Maintain accurate records of customer contracts and associated documentation on the company’s system.
* Inventory Management: Ensure equipment availability status is current and updated regularly in the system.
* Financial Oversight: Monitor hire income, notify customers of additional charges, and manage authorisation of customer credits.
* Health, Safety, and Compliance: Adhere to all health, safety, and company policies to ensure a compliant and safe work environment.
Requirements:
* Previous experience in a hire desk or similar role.
* Strong organisational skills with attention to detail.
* Excellent communication skills, both written and verbal.
* Proficient in Microsoft Office Suite (Excel, Word, Outlook).
* Customer-focused with a positive attitude and ability to work in a team.
* Confident decision-making and problem-solving skills.
* Eligibility to work in the UK.
Salary & Benefits:
* Starting salary of £29,000 to £31,000 per annum.
* Benefits include 33 days of holiday (including Bank Holidays), company pension scheme, and training and development opportunities.
* Access to a supportive and collaborative work environment with a strong focus on employee well-being