Customer Service Advisor (Contact Centre based) - Immediate Start
Location: Forfar
Temporary: Until end of March 2025
Full-time, 36.25 hours per week, Monday - Friday
Salary: £12.96 per hour
Pertemps are recruiting on behalf of our client, a well-known Public Sector organisation, for Customer Service Advisors to start immediately on a temporary contract. This is an office-based role in Forfar and NO remote work is offered.
Key Responsibilities:
* Receive telephone calls coming in on main council and ACCESS telephone lines
* Assist callers through the provision of information and advice about services
* Redirect internal and external calls to appropriate departmental extensions as required
* Receive, register and record details of enquiries accurately
* Issue leaflets and application forms on request from callers and help in completion of forms
* Maintain accurate information including, advisory notes and application forms on services and issue to enquirers
* Regularly review and update information held to ensure customer enquiries are dealt with accurately and efficiently
* Carry out daily and weekly programming of the ACCESSLine voicemail system
* Deal with customer enquiries via web chat
* Receive and deal with telephone debit/credit card transactions in respect of services provided
To be considered for this role, you must have the following:
* Excellent customer care skills and experience of working in a customer focused environment
* Can work in high pressured environment
* Adaptable to change
* Can use initiative
* Excellent IT skills
* Good keyboard speed
* Experience of Microsoft packages
* Experience of dealing with the public
To be considered for this role, please apply online now with your up-to-date CV