We are recruiting for a Housekeeper - Ward 5B who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be an integral part of the team, responsible for providing catering throughout the day to our Orthopaedic patients. You will also liaise with contractors and support services together with specified tasks to meet patient needs as determined by the nurse in charge.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
1. To assist in monitoring and maintaining cleaning standards on the ward.
2. To carry out spot cleaning and ensure spillages are dealt with swiftly and efficiently.
3. To ensure ward is kept safe and tidy at all times.
4. Where necessary to ensure infection control measures are adhered to.
5. To ensure patients order food, where necessary taking account special needs and meal requirements.
6. To ensure patients have any assistance they require to eat and drink and to monitor food intake in conjunction with patients dietary needs.
7. To prepare and serve hot and cold snacks as requested, being up to date with regulatory current food hygiene standards.
8. To ensure food and beverages are served/consumed at correct temperature.
9. To wash all equipment/utensils used in preparation, serving, consuming food and beverages.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide, and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns, and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job responsibilities
Please see main job description and person specification attached. Alternatively, please contact either Sue Passfield or Terri Adams.
Person Specification
Qualifications / Training
* Basic general education - English & Maths.
Previous Experience
* Clear & polite telephone skills and verbal communications.
* Dealing with enquiries/complaints.
* Ability to work closely with all levels of staff.
* Adaptability, able to prioritise especially under pressure.
* Customer service focused environment.
* Previous employment within the NHS, hospital environment or hotel industry.
* Training in food hygiene.
* Training in cleaning standards/ small maintenance tasks.
Skills
* Leadership, Organisational, Communication.
* Motivation and initiative to work alone and within a team.
* Able to organize and ensure that the environment is conducive to healthcare.
* Politeness, approachable with all patients, staff and visitors.
* Confidentiality.
* Flexible/adaptable.
Knowledge
* Technical, Professional, Specialist job related.
* Knowledge of Health & Safety issues.
* Clerical procedures/ordering supplies.
* Dealing with the public.
* Patients' nutritional needs.
* Infection control issues.
Other requirements
* Understanding of, and commitment to, equality, diversity and inclusion.
* Role model our Trust values every day.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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