Job responsibilities The Dispensary Manager plays a key role in the Senior Management Team. The focus of the role is to deliver a well led, safe, effective, patient centred and profitable dispensary operation. Staff Management Lead the team in all aspects of the dispensary provision, developing and maintaining a positive and proactive team spirit so that both staff and patient satisfaction and wellbeing is maintained. Ensuring that dispensary staff perform at effective and safe levels by holding them accountable and using performance review techniques as necessary. Organising dispensary staff rotas - ensuring adequate staff cover at all times. Ensure that all dispensary staff complete all required training. Encourage the team to develop themselves on relevant, business-aligned recognised courses. Appraising dispensary staff and evaluating staff competencies. Assisting the Practice Manager with the recruitment of dispensary staff. Be able to provide supervisory and mentorship to the team members as needed. Finance Management Maximise all available income streams including incentive schemes (such as DSQS and PQS), purchasing control and ensuring optimal discounts. Liaison with wholesaler representatives to ensure best prices and discounts. Optimal stock control and minimal wastage. Understand the GMS drug statement and the implications to the business. Compliance, Review & Development Ensuring that the department runs in line with all regulations, business strategy and guiding principles. Ensuring all Care Quality Commission requirements, controlled drug regulations and safe management of medicine is maintained. Manging and dealing with complaints and significant events that occur in relation to the dispensary. This includes analysing significant events/complaints to ensure root causes and trends are identified in order additional training or other corrective measures. Maintain & create dispensary SOPs as required. Maintain and develop practice formularies. Embrace and implement (with the support of the wider team) changes which improve patient care, safety and profitability. Engage with all relevant practice meetings. Organise and manage regular dispensary meetings. Attend the SMT Meetings and proactively support the team. Although the Dispensary Manager role is ultimately responsible for the running of the dispensary it is expected many of the following duties would be delegated by yourself and managed by the team under your supervision. Ensuring the following jobs are completed in relation to purchasing and stock control: Supervision of daily ordering of stock from appropriate wholesalers. Supervision of daily receipt of stock overseeing any issues. Checking monthly statements. Checking credit notes against returns and chasing outstanding credits. Maintain adequate stock ensuring timely stock rotation and minimal wastage. Ensure annual stock takes are carried out (with the assistance of the Practice Manager). List, value and ensure any out-of-date stock is destroyed and reported on. Ensuring the following jobs are completed in relation to prescriptions and prescription money: Daily: check prescriptions for signature/endorsements and sort into paid/unpaid by Doctor Daily: submitting all unsigned prescriptions to the Partners; sorting post-dated prescriptions Daily: overseeing cashing up of prescription money, balancing and recording Monthly: calculating number and value of prescription charges and checking against Health Authority statements Monthly: sorting prescriptions and checking endorsements. Ensuring the following jobs are completed in relation to the destruction of drugs: Daily: dealing with returned medication from patients. Monthly: dealing with uncollected medication. Monthly: dealing with returned controlled drugs from patients for destruction. Ensuring the following jobs are completed in relation to dispensing: Overseeing/checking colleagues dispensing. Removing out of date repeats from patients' computerised repeat prescription lists. Overseeing all aspects of the dispensing process. Updating MDS patient record sheets and ensuring all MDS packs are updated if necessary. Oversight of care home medication requirements. Checking / audit of controlled drugs. This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.