General information
Job Posting Title Assistant Change Coach Date Wednesday, July 10, 2024 City Brighton Country United Kingdom Working time Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Assist Change Coaches in conducting programme induction sessions, running Job clubs and undertaking trouble shooting activities to ensure individuals sustain employment.
1. Making outbound calls to engage participants following referral to the programme.
2. Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
3. Undertake initial assessments with customer, update records and book them onto follow-up meetings with their designated Change Coach.
4. Sensitively handle customer concerns about joining an employment programme or returning to work.
5. Organise and undertake Job Club activities either at central hub or outreach locations (including job search, preparing CVs, talks from employers etc.).
6. Support in organising bulk recruitment campaigns for specific employers
7. Provide information advice and guidance for customers and employers who access Pluss through the 0800 number.
8. Undertake visits to employers to resolve ‘settling-in’ issues when a customer starts work
9. Assist with customers’ employment training needs including travel training.
10. Be mindful of health & Safety within the customer’s workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
11. Maintain accurate customer records that are compliant with quality procedures
12. Support Change Coaches (CC) in re-engaging with disengaged customers.
13. Support CC with additional activities e.g. bus fares, follow-up Did not attends etc.
14. Support CCs with mandating paperwork.
15. Dealing with day to day responsibilities of the office maintenance (e.g. post, stationary supplies, booking of interpreters/taxis, processing of paperwork).
16. Work flexibly, supporting all activities of a team as directed by the Contract Manager.
17. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
18. Work from local hubs and community outreach locations to increase service accessibility.
19. Work flexibility which may include evenings and weekends as well as being based in different hub locations when required.
20. To actively and positively promote Pluss, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy.
21. Uphold safeguard and promote the organisations values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities and diversity as referenced in the company policy and values standards.
22. Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.
23. Uphold and comply with Data Protection and confidentiality standards.
Salary:Non London £23,400 - £25,700London £25,643 - £28,200
Competencies
Essential
24. Empowers and Inspires Others
25. Adaptable and Resilient
26. Communication
27. Analytical Thinking & Problem Solving
Desirable
28. Emotional Intelligence
29. Customer Care
30. Planning & Organising
31. Team Work
Knowledge, Experience and Skills
Essential
32. Demonstrates effective questioning skills, including probing and challenging
33. Experience of an outcome driven environment
34. Experience in the use of ICT systems
35. Understanding of how to affect positive behaviour change
Desirable
36. Experience of working with people with multiple and complex needs
37. including health conditions and disabilities
38. Experience of working with unemployed people
39. Experience of working in a customer service environment
40. Knowledge of the barriers to employment and the welfare to work agenda
41. Experience of recording customer information on database programmes
Education/Training
Essential
42. GCSE or equivalent in English and Maths at grade ‘C’ or above or equivalent qualification or experience
43. Willingness to undertake any relevant training in order to develop within the role
Desirable
44. Member of IEP
Other relevant factors
Essential
45. Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
46. Ability to work within Corporate Policy, Procedures and Health & Safety legislation
47. Commitment to the Company’s safeguarding protocols
Physical
Essential
48. Ability to carry out the duties of the job with reasonable adjustments when necessary
49. Ability to meet the mobility requirements of the job
50. Eligible to Work in the UK status