Summary
Chorley Electrical Traders in Bolton are recruiting an Apprentice Customer Service Assistant. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 16 months.
Wage
£15,704 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, start 8:00am finish 5:00pm, 1 hr lunch break.
40 hours a week
Possible start date
Saturday 24 May
Duration
1 year 4 months
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Assisting in the sales and warehouse and on the busy trade counter of an electrical wholesaler
* Dealing with goods inwards
* Packing Orders
* Interbranch stock transfers
* Computer invoicing and stock control
* Telephone sales
* Face to face customer service
* Upkeep of warehouse working to health and safety regulations
* General office work
Where you’ll work
107 HALLIWELL ROAD
BOLTON
BL1 3NE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH LANCS. TRAINING GROUP CIC
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Level 2 Customer Service Practitioner
* Functional skills
* Work-based learning
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Hardworking
* Punctual