As a Hypercare Manager, you will be responsible for providing intensive and seamless support for your customers after our Connected Care products have been implemented. This role ensures that all issues are promptly identified, tracked, and resolved to guarantee a smooth transition for our customers and an overall positive customer experience.
What you’ll do:
* Closely monitor customers with newly implemented Connected Care products to ensure any issues are identified and addressed efficiently.
* Provide direct customer support and collaborate with cross-functional teams to facilitate resolutions.
* Prioritise issues to ensure critical issues are addressed promptly and disruption to the customer is reduced.
* Assist customers with getting started, resolving issues or concerns, and ensuring they are able to maximise the benefits of the product(s).
What you’ll bring:
* Previous experience in a customer-focused role.
* Excellent organisation and communication skills.
* Proficient at managing multiple relationships simultaneously.
* A passion for helping others; with empathy for customers who do not use technology.
What we offer:
* We are an official great place to work! Person Centred Software Great Place to Work UK | The global authority on workplace culture.
* The opportunity to work for a company that is making a real difference in the care sector through the use of innovative technology.
* Hybrid work that allows flexibility to work from both our modern town-centred office in Guildford and home.
* A base salary of up to £31,000 depending on experience.
* Bonus scheme.
* 25 days holiday.
* Net zero pension scheme.
* Additional perks including cycle to work scheme, staff discounts portal, and Employee Assistance Programme.
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