An exciting opportunity has arisen at the Hillingdon Hospital NHS Foundation Trust to recruit four Macmillan Cancer Support worker's to work across a number of services (Urology, Breast, Colorectal, Lung & Upper GI).
The Macmillan Cancer Support Worker will form an integral part of the multidisciplinary team in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their cancer pathway.
The Support Worker will work with the Clinical Nurse Specialists (CNSs) to ensure the coordination and management of patients at all points of their treatment. The Support Worker will act as a point of contact for patients under the guidance of the CNS to signpost patients based on their needs.Support workers will work independently within the remit of the role under the supervision of the Clinical Nurse Specialists and Personalised Care Project Manager.
Please note that this vacancy may close early due to the amount of applications the vacancy receive.
• A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.
• To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system to make informed decisions.
• Provide information to patients related to treatment/follow-up and signpost to appropriate healthcare providers within remit of role andguidance.
• Perform Holistic Needs Assessments using designated screening tools as appropriate.
• Support CNSs indeveloping and facilitating Health and Well Being Programs.This will involve contributing and delivering education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long-termcondition.
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Identify with the CNS patients requiring a Holistic Needs Assessment and support those requiring Level 1 psychological supportwithinown skillbase.
Complete routineHNAon pre-identified patientsinclinic, on the telephone andinthe cancerinformation Centre, andescalatetheirconcernstoCNSwhere appropriate.
Organise own workload, ensuring the CNSs is updated of progress in line with agreedwork plan.
Monitor and check appointments and diagnostic tests are booked and undertakeninan appropriate and timelymanner.
Ensurepatientsreceivetimelyandappropriateinformationinregardtotheirdiagnosisand treatment and signpost to appropriate supportive leaflets andliterature.
RespondtotelephonequeriesandmakeappropriatereferraltoCNSorotherallied healthcare professional, and to act as a point of contact topatients.
Communicate directly with patients, relatives and carers demonstrating empathy, understanding and respect. Information discussed and received will often require tact and clarity, to ensure safety andunderstanding.
Participationinobtaining and collating patient satisfaction with care using questionnaires, results of Friends and Family Test and new patient experiencetools.
Participation in the development and support the planning, delivery, and evaluation of HealthandWellbeingeventsincollaboration withthesurvivorshipsupportworker.
MaintainstocklevelsofrelevantMacmillan&localsupportinformationwithintheclinical areas.
Be aware of the particular physical and psychological needs of the patient, observe, listen and report on any changes to the patient’s condition or concerns, alerting the CNS or registered nursing staffsothat any necessary treatment and/or reassurance can be given to maintain patientsafety/well-being.
Planandorganiseownworkload toensurepatientneedsareprioritised, which will also involve liaising with several other healthcare professionals and externalagencies.
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities
This advert closes on Tuesday 28 Jan 2025