The post holder should have, or be able to develop knowledge and understanding of the relevant standards for the post, as set out in the NHS Continuing Healthcare Competency Framework including: Demonstrates expertise in using local AACC data system Able to identify responsible commissioner in basic cases Understanding the principles of consent and GDPR Demonstrates a commitment to practice fairness and equity Demonstrates awareness of local procedures relevant to role Awareness of information resources available to support individuals Able to signpost an individual to the relevant team when outside of own role Working within the limits of own knowledge and escalates where appropriate Able to prioritise work based on risk Understanding the correct use of the checklist Able to explain the purpose of the checklist Actively engages in audit to maintain consistency of practice Ability to manage and de-escalate conflict Demonstrates excellent report writing skills Understanding the key concepts including the lawful limits of Local Authority responsibility Aware of commissioned end of life options in local area Showing sensitivity and courage in managing difficult conversations with individuals and professionals Understanding the appropriate use of the Fast Track referral Understanding the impact of claims companies and solicitors on the appeals process Able to identify when evidence has not been used correctly or gaps in evidence Understanding local processes for reviewing eligibility decisions Proactively engaging with the individual or representative to find an amicable solutions, where appropriate Can identify difference between an appeal for local resolution and complaint Ability to prioritise workload of the team Understanding of performance management process Coaching and supporting staff to develop Identifying training needs of team Excellent understanding of local AACC systems Ability to collect, analyse and interpret data Understanding of internal and external reporting requirements Able to develop policy and pathways to drive efficiency within the service Working with stakeholders to align AACC processes with other services Actively listen to people and their representatives Delivering the role in a way which is led by the individual