Torbay and South Devon NHS Foundation Trust
An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 30 hours per week.
Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
Main Duties of the Job
* Handling inbound calls
* Booking, cancelling and rearranging Outpatient appointments
* Making outbound calls
* Maintaining a high standard of customer service
* Use of hospital systems to effectively support the management of the patient journey
* Managing clinic capacity
* Managing pending lists and wait times
* Processing new referrals from external and internal sources
* Managing theatre and secretary request spreadsheets
* Liaising with colleagues at all levels to ensure the patient journey is smooth
* Working in accordance with the Trust policies at all times
About Us
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.
The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.
The teams are comprised of booking clerks and receptionists, with each team having between 6-13 team members and mainly working out of a centralised booking office based at Torbay Hospital.
Job Responsibilities
For the full details of the job description and person specification please read the attached documents.
Person Specification
Qualifications and Training
* Minimum of 4 x GCSE Grade A-C (including English) or equivalent
* NVQ Administration Level 2 or equivalent
Knowledge and Skills
* Experience working with emails, spreadsheets and Microsoft packages
* Administrative or clerical experience
* Experience of working with the public sector or in a call centre environment
* Organisational and time management skills
* Previous NHS experience
* Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
* Knowledge of Referral to Treatment Targets (RTT)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Torbay and South Devon NHS Foundation Trust
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