Working as part of a small team, your duties will include; Annually reviewing leaseholder service charges in consultation with Asset Management and other teams, and provide annual accounts to all leaseholders, complying with legislative and regulatory requirements. Managing leaseholder service charge accounts, agreeing payment, and monitoring arrears including shared ownership arrears Attending and providing evidence to First Tier Tribunal, as required. Supporting the annual audit of service charge accounts. Attending leaseholder involvement meetings or meetings within our communities with customers and partner agencies. Setting up payment arrangements and dealing with customer enquiries Providing support for stair casing and home ownership sales Updating policies and procedures to keep in line with legislation Providing reports and statistics on all aspects of home ownership and income management Provide replies to solicitors on Leasehold Enquiries in relation to leasehold and shared ownership sales Section 20 consultations advising other teams and preparing/despatching paperwork - Set service charges for newbuilds in liaison with Development team Dealing with arrears and setting up arrears agreement Whilst this job description attempts to cover the main duties and responsibilities of the post it is not exhaustive. The post holder is therefore expected to undertake any other reaso nable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided. What s essential: Good knowledge of relevant legislation, including section 20 consultation Fantastic customer service skills, with a relentless focus and a proactive and creative approach Excellent windows word / excel skills A good understanding of numbers and able to interrogate and explain financial calculations You ll be thinking of the bigger picture You ll also be able to work effectively with colleagues across the organisation Excellent time management skills and an ability to effectively manage and prioritise work, as well as a methodical and organised approach to managing a portfolio of properties You ll need to hold a driving licence and be able to use your own car for work purposes We offer: 28 days holiday bank holidays and the option to buy/sell holiday (pro-rata) Training & Development and opportunities for continuing professional development A great team of colleagues to work with Regular charitable events and a range of wellbeing activities Enhanced family leave policies A really competitive package of flexible employee benefits including a cycle to work scheme Free parking Access to two holiday homes (in Dorset and Norfolk) We re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. You can apply through our website. Any arrangements for interviews will be made in the light of guidance about coronavirus. Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience. Find out what it s like to be part of teammhs in our recruitment video