Summary
Rope Green Medical Centre based in Crewe are looking to recruit an Apprentice Medical Receptionist to develop their skills alongside experienced colleagues and be an integral part of the team. We provide a wide range of NHS primary care services to help you manage your health.
Wage
£14,722.50 a year
Training course
Customer service practitioner (level 2)
Hours
Working pattern to be flexible over 4-5 days
37 hours 30 minutes a week
Start date
Monday 5 May 2025
Duration
1 year 3 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The role of Medical Receptionist is to provide comprehensive clerical support to the Practice in a reception and administrative role. It involves a high level of confidentiality and use of own initiative.
Duties & Responsibilities
* To provide and promote efficient and effective delivery of high quality administrative support to the Primary Health Care Team (GPs, Advanced Practitioners and Nurses)
* Dealing with patients and visitors, both face to face and on the telephone
* Answering the telephone promptly, making appointments, dealing with enquiries and recording of messages for colleagues
* Recording, filing and retrieval of information on our clinical information system
* Processing prescription requests
* Processing pathology results
* Administrative support to the triage GP
* Handling of incoming/outgoing mail, including franking
* Photocopying
* Dealing with general enquiries from other agencies
This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.
Where you’ll work
Rope Lane,
Crewe
CW2 5DA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TOTAL PEOPLE LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 Standard
Off-the-job training - to be agreed, on average 6-hours per week; with support from a Learning Coach to aid progress on programme. In-house training to learn systems and processes.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Mathematics (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Administrative skills
* Attention to detail
* Communication skills
* Initiative
* IT skills
* Non judgemental
* Organisation skills
* Patience
* Problem solving skills
* Team working
Other requirements
GENERAL Safeguarding Be committed to and responsible for safeguarding and promoting the welfare of adults-at-risk, children and young people and for ensuring that they are protected from harm. Health and Safety/Risk Management The post holder must comply at all times with the practice Health and Safety Policies, in particular by following agreed safe working procedures and reporting incidents to the Practice manager Equality and Diversity The post holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Training and Personal Development The post holder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that continuous professional development remains a priority. The post holder will be required to undertake all mandatory training required for the role. Data Protection All members of staff are bound by the requirements of the General Data Protection Regulation and the Data Protection Act 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal. Confidentiality The post holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. All information concerning patients, staff and the practice must be treated as strictly confidential at all times. Travel The nature of your employment requires you to travel within a 10-mile radius of this address, to meet the needs of the business. Where you are required to use your own vehicle to carry out your duties, you must ensure that your vehicle is insured accordingly for business use.