Job Title: Customer Service Administrator
Location: Gilmour House, Kennington Lane, SE11 4LS
Salary: £27,352 pa
Contract Type: Permanent
Hours: Full time, Monday – Friday
Right to live & work within the UK is required for this role.
About Us:
Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.
Role Summary:
The Customer Service Administrator role is centred on managing and supporting Occupational Health (OH) cases through daily interaction with customers via telephone, email and chat. This position is essential for delivering an exceptional customer experience, primarily by handling customer enquiries and providing timely updates, support and guidance.
Main Duties and Responsibilities:
* Effectively service customer enquiries through telephone, email and chat helpdesk service lines.
* Provide timely updates on ongoing OH cases and share relevant information.
* Assist with scheduling and coordinating appointments for OH services.
* Aim to resolve customer inquiries and issues during the initial interaction, minimising the need for follow-up contacts.
* Take ownership of customer challenges and follow through to resolution when further action is required.
* Collaborate with internal teams and departments to ensure swift and effective problem-solving.
* Strive to deliver a high-quality experience for each customer, actively listening to their needs.
* Demonstrate empathy, professionalism, and efficiency in each interaction.
* Deliver exceptional service, in line with our Optima Health values – Shaping Tomorrow, Do the Right Thing, One Team, Never Too Big to Care.
Experience, Skills, and Knowledge Required for the Role:
* 2 years administration experience.
* Good IT / PC skills including Microsoft packages.
* The successful candidate will be required to undergo high level security vetting for this role.
What Can We Offer You?
* Competitive salary.
* 25 days annual leave, plus bank holidays.
* Buy and sell holiday scheme.
* Pension scheme.
* Health Cash Plan.
* Career progression opportunities.
* Employee Assistance Programme.
* Cycle to work scheme.
* Eye care test vouchers.
* Flu vaccination scheme.
* Employee discount scheme.
* Life assurance.
* Professional registrations fees paid.
* Clinical Training Academy.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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