Job Title: Service Catalogue Manager
Clearance required: SC
Interview process: Teams
Location: Salisbury (office full time)
Contract Inside IR35
Job Description:
* Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to ensure compliance.
* Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
* Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.
* Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
* Ensure that all service levels adhere to best practices.
* Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.
Your skills and experience:
* ITIL V4 Foundation certification required; further ITIL certifications are desired.
* Experience in various analytical/reporting techniques supported by an understanding of statistics and quality management concepts.
* Proficiency in data analysis.
* Strong understanding of service management principles and practices.
* Ability to work collaboratively with cross-functional teams.
* Detail-oriented with strong organisational skills.
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