CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. Founded in 1899 and focused on the future, our group includes 16 institutions such as independent boarding schools, an Arts University College, and English language schools, primarily in the UK, US, Canada, and China. We provide education to 18,000 students globally, ensuring they develop real-life skills for the future with links to over 40 top global universities. OVERVIEW OF THE JOB The Sales Support Coordinator role involves providing efficient and welcoming service to all customers, assisting students and agents through the application process, and maintaining pre-arrival communication. The role requires excellent customer service, administrative skills, and relationship-building with colleagues across various centers. This position is full-time and based in Brazil. MAIN RESPONSIBILITIES OF THE JOB Be proactive and solution-oriented. Demonstrate exceptional attention to detail. Provide top-tier customer service to all stakeholders. Process student applications from start to finish, ensuring timely and accurate turn-around. Manage student conversion from application to arrival effectively. Ensure accuracy and integrity of student records for internal and external compliance. Prepare necessary documents such as confirmation letters and visa materials. Sustain positive relationships with colleagues, particularly in centers. Maintain knowledge of Stafford House software processes and database. PERSON SPECIFICATION Essential Fluent in English. Educated to A level or above. Strong administrative skills, with the ability to manage a busy workload and meet deadlines. Professionalism and excellent customer service skills. Customer-focused approach. Strong communication skills. Attention to detail, cultural awareness. Competent in Microsoft Office. Team player willing to support other areas. Desirable Spanish speaker. Experience with student management databases. Work experience in global business or education environments. Holidays and Benefits 20 days holiday per year, excluding 10 public holidays, with restrictions on holiday between May and July. OUR COMMITMENT TO INCLUSION AND DIVERSITY We are committed to creating an inclusive and diverse workplace, offering events and initiatives to make CATS Global Schools an employer of choice for all. AND FINALLY We prioritize safeguarding and promoting student welfare, requiring pre-employment checks in line with KCSIE guidelines.