Job summary The post holder will demonstrate courageous and critical thinking and is a caring, compassionate and committed experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, competent clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will commit to demonstrating critical thinking in the safe clinical decision-making process. They will communicate and work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required. Key responsibilities Clinical practice • Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis • Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly • Assess diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs. Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate). • Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan. • Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice • Work with patients in order to support compliance with and adherence to prescribed treatments Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions • Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care. • Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care • Assess, identify and refer patients presenting with mental health needs in accordance with Practice and National Guidelines. Communication • Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment • Communicate with and support patients who are receiving ‘bad news’ • Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating • Anticipate barriers to communication and take action to improve communication • Maintain effective communication within the practice environment and with external stakeholders • Act as an advocate for patients and colleagues • Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate Delivering a quality service • Recognise and work within own competence and professional code of conduct as regulated by the NMC • Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures • Prioritise, organise and manage own workload in a manner that maintains and promotes quality • Deliver care according to NSF, NICE guidelines and evidence-based care • Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation • Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities • Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required • In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate • Evaluate patients’ response to health care provision and the effectiveness of care • Support and participate in shared learning across the practice and wider organisation • Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events • Assess the impact of policy implementation on care delivery • Working with the practice management monitor and develop the performance of the GPN team in accordance with local policies • Contribute to the appraisal of the performance of the team, providing feedback as appropriate • Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance • Working with practice management to ensure the whole team have skills and knowledge regarding domestic violence, vulnerable adults, substance abuse and addictive behaviour. Provide guidance and support to ensure appropriate referral if required Leadership – personal and people development • Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model • Support staff development in order to maximise potential • Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice Team working • Understand own role and scope. • Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working • Create clear referral mechanisms to meet patient need • Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team • Work effectively with others to clearly define values, direction and policies impacting upon care delivery • Discuss, highlight and work with the team to create opportunities to improve patient care Management of risk • Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients • Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines • Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements where appropriate • Working with the practice management, ensure the nursing team has access to and undertakes mandatory and statutory training requirements • Apply infection-control measures within the practice according to local and national guidelines • Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all • Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice Managing information • Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information • Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes • Manage information searches using the internet and local library databases • Understand responsibility of self and others to the practice and primary care trust regarding the Freedom of Information Act • Collate, analyse and present clinical data and information to the team • Communicate essential financial restraints with the team and discuss with them ideas for effective and efficient working within these constraints • Manage, if agreed, the nursing budget within financial principles Learning and development • Undertake mentorship for more junior staff, assessing competence against set standards • Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (eg courses and conferences) • Assess own learning needs and undertake learning as appropriate • Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning Equality and diversity • Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity • Enable others to promote equality and diversity in a non-discriminatory culture • Support people who need assistance in exercising their rights • Monitor and evaluate adherence to local chaperoning policies • Act as a role model in the observance of equality and diversity good practice • Accept the rights of individuals to choose their care providers, participate in care and refuse care • Assist patients from marginalised groups to access quality care