Stride Communications is seeking a proactive and eager-to-learn individual for our IT Apprenticeship program. As an IT Apprentice, youll gain hands-on experience in supporting our robust IT infrastructure, helping to ensure seamless connectivity and communication for our diverse clients. You'll work closely with our skilled team, learning valuable skills in troubleshooting, network management, and customer support to make an impact in the world of digital communication. If youre passionate about technology and looking to kickstart your career in IT within a dynamic and forward-thinking company, wed love to hear from you If you are looking to begin your career in IT, earn an attractive weekly wage and work towards a qualification which is recognised globally and throughout the IT community then apply now or contact us for more information. A Typical Day in the Job: Support Telephone Systems and maintenance Assist with the installation, integration, testing and maintenance of network and telecommunications infrastructure LAN, WAN, VPN, VoIP, Call Centre and Telephone systems ensuring all quality, asset management and configuration management processes are followed. Provide support for the configuration of network switches, routers and firewalls to ensure the business demands are met whilst also maintaining a secure environment. Install, support and service business customers Handle telephone calls and emails from clients and create support incidents as needed Provide 1st line support to clients via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with client Additional duties as deemed appropriate to the role and business needs Salary, Hours & Benefits: £18,000 per annum. Monday to Friday, 42 hours per week 25 days of annual leave Annual pay reviews Yearly bonus Deliveroo lunch every Friday Hands-on training and mentorship Opportunity for career progression within the company Desired Qualities, Skills, and Knowledge: Ability to demonstrate good problem solving skills Excellent telephone manner and customer facing skills Understanding of Microsoft office packages Knowledge of operating systems in a business environment Good organisational skills Enthusiastic to learn and progress Grade 4/C in Maths and 5/C in English GCSE Your Training with Baltic: This apprenticeship offers you the skills, qualification, and experience needed to immerse yourself in the fast-moving world of IT. With Net-Serves support, youll become a highly skilled IT Support Technician, ready to tackle any challenge. Next Steps: If this role sounds like the perfect fit for you, dont hesitate to apply Once we receive your CV, one of our team members will reach out to guide you through the next steps. The application process includes an informal chat with our recruitment team, followed by a formal interview with Net-Serve if shortlisted. Eligibility Criteria: To apply for this apprenticeship, you must have the right to work in the UK and valid residency status. ADZN1_UKTJ