Service Advisor
Our client, Essex’s largest automotive group in Hawkwell, is looking for an experienced Service Advisor to join their friendly team.
This is a fantastic opportunity for an enthusiastic and motivated individual with excellent communication skills to work in a demanding environment.
Ideal candidates for this position will have previous experience working in a similar role and proven customer service skills. Preferably, candidates would have held a full clean UK manual driving licence for at least 1 year.
As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair process.
* First point of contact for customers with substantial influence on customer satisfaction
* Responsible for the preparation and planning of vehicle bookings
* Face-to-face, telephone, and email enquiries/bookings from customers and passing on information correctly
* Retail invoicing as required
* Maintain the highest standards of customer contact and communications throughout their visit
* Preparing job packs, checking for recalls, and updating the system
* Liaising with all internal departments: Service colleagues, Sales Executives, Technicians, and Parts Advisors
The salary for this Service Advisor role is between £24,000 - £30,000 per annum depending on experience.
Service Advisor Benefits:
* 22 days holiday (excluding bank holidays)
* Ongoing training and career progression
* Workplace pension scheme (age applicable)
* On-site parking
* Bonus scheme
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