Maintaining and monitoring the practice appointment system.
Process personal, telephone and e-requests for appointments.
Answering incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
Process repeat prescriptions.
Signpost patients to the correct service.
Initiating contact with and responding to requests from patients, team members, and external agencies.
Read code data on EMIS Web.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information.
Input data into the patient's healthcare records as necessary.
Direct requests for information (i.e., SAR, insurance/solicitors letters, and DVLA forms) to the admin team.
Manage all queries as necessary in an efficient manner.
Support all clinical staff with general tasks as required.
Support administrative staff, providing cover during staff absences.
Action incoming emails when necessary.
Scanning of patient-related documentation and attaching scanning documents to patient's healthcare records.
Complete opening and closing procedures in accordance with the duty rota.
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