Summary
An exciting apprenticeship opportunity, you will receive hands-on training in the world of international shipping and logistics, supporting the business in exporting and importing goods from and to the UK. You will learn how to manage shipments, liaise with clients, and ensure goods are delivered on time and in compliance with global regulations.
Wage
£13,741 a year
Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday, 9:00am - 5:00pm.
35 hours a week
Possible start date
Tuesday 15 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Develop relationships with customers (internal/external).
* Ensure all customer enquiries are responded to promptly and professionally.
* Adhere to Customs Compliance procedures and documentation.
* Ensure each ‘Job File’ is fully and accurately completed.
* Work with carriers and handling adgents to resolve exceptions and discrepancies as they arise.
* Liaise with overseas on freight planning and coordination.
* Maintain mandatory milestones through the Company's Freight Forwarding system.
* Use Company systems to create, manage and maintain the movement of freight.
* Update the Company’s customer complaints system with all required inputs.
* Ensure that all interactions are compliant with AEO Code of Conduct and other compliance requirements e.g. anti-corruption.
* Complete all statutory and mandatory training as and when required.
Where you’ll work
REED HOUSE
26 MARSH STREET
ROTHWELL
LEEDS
LS26 0BB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SR APPRENTICESHIPS LIMITED
Your training course
International freight forwarding specialist (level 3)
Equal to A level
Course contents
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
* Air. Use and adapt terminology appropriate to the air freight industry.
* Air. Select and use documentation appropriate to the air freight industry.
* Ocean. Use and adapt terminology appropriate to the ocean freight industry.
* Ocean. Select and use documentation appropriate to the ocean freight industry.
* Road. Use and adapt terminology appropriate to the road freight industry.
* Road. Select and use documentation appropriate to the road freight industry.
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
Your training plan
An apprenticeship includes regular training with our training organisation. At least 6 hours per week will be spent training or studying.
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade grade A*C/9-5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Number skills
* Team working
* Initiative