At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused. Payments regulatory management is progressively becoming more specialised resulting in a need to adopt a more proactive approach in addressing emerging threats to protect our members and the services, whilst minimising Nationwide’s exposure to operational losses and to protect the reputation of the Society.
We are pleased to offer an exciting opportunity to join our Payments Governance, Risk and Controls team as a Risk and Controls Manager. In this role, you will identify, assess and report upon operational, conduct, and regulatory risks within Payments. You will also manage and administer the Payments Policy and Minimum Control Standards, including the development and assessment of key controls and indicators.
In this role, you will work closely with senior internal and external stakeholders across the Society while independently managing tasks within Payments. Joining our dynamic and innovative team will offer you opportunities for growth and career progression. This position will also allow you to shape our activities, bringing your expertise and fresh ideas to the forefront.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
What you'll be doing
* Identify, assess, and manage operational, conduct, and regulatory risks related to payment processes and services. Develop and implement risk mitigation strategies and controls
* Oversee the Payments Policy, ensuring it is up-to-date and compliant with regulatory and 2LoD requirements. Design, implement, and monitor controls and key control indicators to ensure adherence to the policy
* Collaborate with senior internal and external stakeholders to identify dependencies and manage risks. Provide expert guidance and support to various teams across the Society
* Analyse relevant documentation to ensure controls and risk mitigants are appropriate. Prepare and present risk reports to senior management and other stakeholders.
* Lead risk assessment and scenario planning exercises to anticipate and address potential risks. Ensure these exercises are conducted regularly and provide actionable insights.
* Provide training and support to team members on risk management practices and policies. Foster a culture of risk awareness and proactive risk management within Payments and the wide Society.
About you
We’re interested in people who enjoy and are used to working in a fast-paced environment and have a real interest and passion for Risk, Policy and Controls.
Being resilient and assertive is a key attribute, as you’ll need to present to audiences of all levels and make yourself heard in any meeting. You’ll understand that your stakeholders are subject matter experts and you’ll the value of perspectives, which allows you to build and maintain trust and thriving relationships over the long term.
As a minimum requirement you’ll have;
* Advanced problem-solving skills to address and mitigate risk and control exposures. Ability to think critically and make informed decisions.
* Significant experience and understanding of the design and delivery of Risk and Controls Management Frameworks, policies and processes.
* A blend of technical risk expertise and business acumen and able to understand the full risk and controls landscape and anticipate the changes within the industry and financial services.
* Experience of working in a regulated environment and good understanding of customer outcomes, Nationwide Risk & Controls Frameworks and risk reporting
* Strong communication skills and a proven track record and ability to influence across the Society and associated Partners at an executive level
* An organised, professional and meticulous approach, you’ll have no problem managing a high volume and complex workload
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 day holiday, pro rata