My Client in Luaghten East Sussex is looking for a Field Service Engineer
Role and Responsibilities
Tasks include:
* Providing technical support and advice to My Client customers, distributors and colleagues via our telephone helpdesk, service email and site visits.
* Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory.
* Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets.
* Complete service reports for all jobs, noting the work done and highlighting issues for further action.
* Timely escalation of cases, when necessary.
* Occasional support of design and development through product testing.
* Occasional building of instruments in accordance with Turnaround Time targets.
* Maintain databases on customer service in order to produce reports on KPI’s such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc.
* Promoting sales of contracts and service parts.
* Occasional attendance at trade shows.
* Installation of our Cryo Transfer systems and other related products.
* Training of customers in the use of our equipment.
* Travel within the UK and internationally as required.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
* Significant, demonstrable experience in a relevant occupation, or
* HNC/HND in a mechanical or electrical subject
* A full, UK driving licence.
* Good colour perception, ability to pass colour perception test.
* Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites.
Required Experience and Skills
The successful candidate will have:
* Manual dexterity combined with ability to use hand and power tools.
* Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings.
* Ability to follow circuit diagrams to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap.
* Ability to prepare cables, fit sleeve and solder and or crimp joints.
* Ability to connect and operate pressurised gas bottles.
* Ability to use electrical test equipment, including multi-meters.
* Ability to use mechanical test measurement instruments including micrometres and Vernier gauges.
* Ability to fit, test and commission complete systems involving medium to high vacuum levels.
Pay: up to £35,000 PA
If you are interested in this role please Apply with an up to date CV