Head Of Maintenance and Repairs Main Purpose As a member of the Senior Management Team and reporting to the CEO, you will lead the property repairs and maintenance function. Ensuring the delivery of efficient, high-quality, cost-effective and customer-focused repairs and maintenance services. This includes overseeing reactive and planned maintenance, compliance with health and safety standards, and continuous improvement of service delivery. Specific Tasks & Responsibilities Strategic Leadership : · Develop and implement maintenance strategies, drive innovation and change to ensure timely and cost-effective repairs to reduce void times while maintaining the quality and longevity of housing stock. · Produce regular reports on performance, compliance, and financial status for CEO, Board members and senior management. Team Management : · Provide leadership to maintenance teams, ensuring clarity of direction, effective communication, and staff development. · Lead and manage a team of repair and maintenance professionals, fostering a culture of excellence, collaboration, and accountability. · Oversee the delivery of reactive and planned maintenance programs, ensuring they are completed on time, within budget, and to the required standard. Customer Satisfaction : · Focus on delivering high-quality services tailored to residents' needs, continuously seeking feedback and opportunities for improvement. · Manage and monitor performance against agreed KPI’S, driving continuous improvement. Compliance : · Ensure adherence to housing regulations, safety standards, and best practices in maintenance operations. Budget Management : · Oversee budgets related to repairs, maintenance, and health and safety compliance, identifying opportunities for cost-efficiency. Stakeholder Engagement : · Foster strong relationships with contractors, staff, and residents to enhance service delivery. · Manage procurement and relationships with contractors and suppliers, ensuring value for money and high-quality outcomes. · Collaborate with other teams, including asset management and housing services, to align property repairs with organisational priorities. Person Specification Essential · Extensive experience in a senior repairs and maintenance role within the housing sector or a similar field. · Strong knowledge of UK building regulations, health and safety legislation, and best practices in property maintenance. · Demonstrated ability to lead and inspire teams to achieve high levels of performance. · Proven financial management skills, including budget setting and cost control. · Excellent problem-solving skills and the ability to work under pressure to meet tight deadlines. · Exceptional interpersonal and communication skills, with a commitment to customer-focused service delivery. · A full UK driving licence and willingness to travel to various sites. · Ability to use and analyse data to focus improvement activities and resources. Desirable: · Relevant professional qualifications (e.g., CIOB, RICS, or similar). · Experience working within a housing association or social housing environment. · Familiarity with property management systems and IT tools. If you are interested in applying for this role please send an up to date CV with covering letter to: dominicmagnetrecruit.com Closing date: 02 May 2025