Liverpool University Hospitals NHS Foundation Trust
37.5 hours per week - flexible working 8.00 am - 8.00 pm
This busy X-Ray Department based at LUFT has a full-time band 2 receptionist/clerical officer post available to work cross site at Aintree and Litherland Health Centre.
This post will involve working as part of our reception/clerical team encompassing all the reception desks of the Directorate.
Candidates must possess excellent organisational, communication, and IT skills to provide an optimum level of customer service to patients, both in person and over the telephone.
The post holder must be self-motivated, work well under pressure, and enjoy working with a diversity of people. The successful candidate will work in a friendly environment with a proactive team who will assist in your personal development. You should have a kind, efficient, and respectful approach and will need to remain calm and professional in this busy Imaging Department.
Training will be given for the Radiology System. NHS experience is desirable.
Main duties of the job
To carry out reception and administration duties, inputting and extracting data onto the patient administration system (PAS) and the departmental CRIS system (Computerised Radiology Information System, CRIS) and to search the patient database for existing records, ensuring all records are accurate and up to date.
Job responsibilities
1. Maintain a high standard in all aspects of work.
2. To rotate to all areas of the Radiology department, including Main X-ray, CT/MR, Ultrasound, A+E X-ray, and Nuclear Medicine.
3. To input and extract data onto the patient administration system (PAS) and the departmental RIS system (Computerised Radiology Information System, CRIS) and to search the patient database for existing records, ensuring all records are accurate and up to date.
4. Reception duties for all areas of the Radiology department, including enquiries from medical staff, other hospitals, GPs, and members of the public.
5. Dealing with telephone and direct communication enquiries from the public and other health professions.
6. Sending and retrieval of faxes on a daily basis.
7. Co-operation with and provision of assistance where necessary to all medical, nursing, and other hospital staff.
Person Specification
Other
* Ability to adapt and a flexible approach to change.
Skills
* Excellent organisational skills.
* Excellent Customer Care Skills.
* Ability to use Word / Excel.
Knowledge
* Understanding of issues around confidentiality.
Experience
* Experience of dealing with confidential matters.
* Experience of working in a busy office.
Qualifications
* GCSE/Equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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