JOIN US
At RBH we believe our people are our biggest assets and
understand the value in putting them first. Our approach to diversity in the
workplace, health & wellbeing, sustainability and individuality sets us
apart from our competitors and is one of the reasons we are rated Top 30 Best
Places to Work in Hospitality! We are passionate about the industry and
always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in Middlesbrough Town Centre, Station Suites Apartments is a
newly renovated 42 Bedroom Apartments, you will be employed by Holiday Inn
Express Middlesbrough – Centre Square a 159-bedroom hotel, we provide
exceptional guest experiences
As part of this journey, we’re looking for a
passionate Guest Service Assistant to join our team and help
deliver exceptional service to our guests.
This is a unique opportunity to join a dynamic team, be a
key part of our guest experience, and be at the forefront of shaping the future
of our newly refurbished hotel. With industry-leading training programs,
flexible scheduling, and a culture that values every contribution, we empower
our staff to deliver excellence daily.
If you’re a proactive leader with a passion for hospitality
and are ready to make an impact, we want to hear from you!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT STATION
SUITES MIDDLESBROUGH
What you'll be doing...
·
Be the friendly face that welcomes guests,
making their first impression unforgettable from check-in to check-out.
·
Serving on the bar when required for both food
and beverage orders.
·
Basic cooking of breakfast/evening menus,
clearing tables, keeping breakfast items topped, tables cleared and cleaned
throughout breakfast times and helping with cleardown after service.
·
Handle check-ins, check-outs, and everything in
between with ease, helping guests settle in seamlessly.
·
Process bookings and payments with precision,
ensuring every detail is spot-on for a hassle-free stay.
·
Work with housekeeping and maintenance teams to
quickly handle guest requests and keep everything running smoothly.
·
Manage daily tasks like calls, emails, and
reservations with efficiency, staying cool under pressure.
OUR BENEFITS
You will have access to a benefits package we believe truly
works for our people
* Hotel
discounts portfolio wide – Staff rates and up to 30% discount on food
& beverage
* An additional day's
leave for your birthday
* 28
days holidays including bank holidays
* Flexible
working opportunities
* Enhanced
Maternity, adoption & shared parental leave
* Flexible
working arrangements
* Wage
stream - choose how and when you get paid
* Life
Insurance
* Employee
Assistance Programme
* Social
and wellness events and activities all year round
* Free
meals on duty saving you over £1000 per year
And much more!
WHAT WE NEED FROM YOU
·
A welcoming personality who loves connecting
with people and making their day brighter.
·
Strong communication skills, comfortable
chatting with guests and coordinating with team members.
·
Sharp attention to detail, especially when it
comes to handling guest needs and reservations.
·
A problem-solver who can think on their feet,
handling any situation with a positive attitude.
·
Team spirit, ready to jump in wherever needed to
keep things flowing smoothly.
·
High energy and adaptability, thriving in a
fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture.