This MSP (Managed Service Provider) seeks a skilled IT Support Technician to join their team. With clients across various industries, this role is important in delivering technical support and services.
IT Support Duties
To provide efficient and effective technical support to clients, you’ll require a particularly good understanding of Microsoft Server, Microsoft Client, and Office 365.
* The ability to work under pressure.
* Provide first-line technical support to staff and work systematically to trace faults.
* To install, configure, and test equipment and network components and software.
* Monitor system performances. Diagnose and resolve software, hardware, and network faults and perform preventive and remedial maintenance repairs and upgrades.
* Assisting in maintaining a help desk and fault reporting logging system.
* Liaise with appropriate outside agencies and contractors.
* Provide maintenance services on all printers.
* Install new computer cabling and replace cable ends in the event of a line failure.
Specific Skills
* In-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365
* Required to have a minimum of three years of technical experience
* Must have a sound knowledge of Microsoft 365 Admin
* Working understanding of wireless and wired LAN technology
* Good literary skills
* Good problem-solving skills
* Ability to develop good relationships and communicate effectively
* Hardworking, energetic, and enthusiastic
* Good time management and organisational skills
* Ability to maintain a sense of proportion in stressful situations
* Ability to be innovative and to use own initiative
Skills and Education Level
* Educated to ‘A’ level standard
* Microsoft Accreditation would be an advantage
* Obtain a clean DBS Enhanced Check.
* Full clean UK driving licence
Employment Hours and Location
Core hours Monday to Friday - 8:00 am to 4:30 pm, based in our office in Rochester and surrounding areas. You will be required to work at a variety of client’s premises.
There is an out-of-hours team, but in emergencies, the Support Technician is expected to work outside core hours to minimise disruption to the client.