We’re seeking a motivated and detail-oriented Mid Office Account Support Intern to join our dynamic team of Account Managers at our Canary Manchester office. This paid 12 month internship offers a unique opportunity to gain hands-on experience in account management and client relations within a leading global insurance company.
The role:
As a Mid Office Account Support Intern, you’ll assist the Account Management team in managing client requests, providing administrative support, and handling system related activities. Your role will be crucial in maintaining high levels of service in a changing and evolving IT environment.
What you will do:
1. Team Support: Assist the experienced Mid Office Account Support team, Account Managers and Business Development Managers by managing workload. This includes managing inboxes and ticketing systems to ensure continuity of service for key clients.
2. Second Line of Defence: Support the Mid Office Account Support team in acting as 2nd line of defence for ACMA and support on admin tasks and system functions to enable ACMA/RM to focus on client engagement.
3. Query Management: Assist the Mid Office Account Support team in responding to level 2 queries on behalf of ACMA/RM when they’re unavailable, support ad hoc requests relating to the existing portfolio, which may involve direct engagement with customers via email and phone.
4. New Business Support: Assist the Mid Office Account Support team helping the new business team driving through limit decisions for prospects, ledger matching and various ad hoc reports (CRA, Marketo etc.). Develop a strong understanding of systems, processes and departments (Compass, Ticketing, Workflows, Contacts etc) to manage workloads efficiently and ensure requests are responded to swiftly.
5. Customer Focus: Maintain a high level of customer focus at all times and ensure any challenges are flagged to the management team as they arise.
Required skills:
* Strong organisational skills
* Efficient & accurate processing of administrative requests
* Excellent communication skills, both written and verbal
* Ability to engage with colleagues effectively across different functions and levels
* Willingness and ability to learn and engage on a broad range of technical topics
* Strong communication skills and customer focus
* Proficient on Excel, Outlook, Teams, and other key IT systems
What we offer:
* Life assurance
* Health cash plan
* 50% on your Car Insurance and up to 25% on Home Insurance through Allianz Partnership
* and much more!
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