Our client, a leading logistics company based in Felixstowe, is currently looking to add a superstar to their Imports Customer Service Team that specializes in providing global supply chain solutions.
The successful applicant will be responsible for producing high-quality customer service to all customers, overseas partners, and suppliers.
Duties & Responsibilities:
* Plan, direct, and control all activities on a day-to-day basis.
* Maintain all files ensuring they are costed and invoiced prior to export, delivery, or release.
* Obtain relevant information from customers in order to complete customs clearance, deliver, or release of cargo.
* Responsible for ensuring that all outstanding monies are collected prior to release/delivery of goods, with overall responsibility in the collection of outstanding D/V including updating records.
* Provide transport companies with the relevant information to ensure customer delivery requirements are met.
* Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken.
* Maintain effective communication and relationships with overseas offices and partners.
* Identify and provide early warning to the manager of the relevant department on any issues and problems that could have an adverse effect on deadlines.
* Liaise where appropriate with other departments to resolve any conflicting issues raised by customers and/or figures.
* Assist with insurance claims in line with company procedures as and when requested by management.
* Monitor incoming mail and highlight potential problem areas to relevant staff, delegating as appropriate, advising management as and when necessary.
Skills & Experience Required:
* Working knowledge and experience within Imports.
* Able to work and meet deadlines.
* Computer literate.
* Possess team player qualities.
* A pro-active attitude.
* Excellent customer service skills.
* Excellent communication skills.
(V/13105)
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