Operational Control Room Operator
Based in Birmingham
£19.35 per hour Umbrella PAYE
Contract until July 2025 (possibility of extension)
My client is a Tier 1 contractor based in Birmingham, who is currently looking for an Operational Control Room Operator.
Responsibilities:
1. Analyse data from clients and assign to correct category.
2. Assign emergency enquiries to the relevant operative.
3. Accurately record all events for enquiries and pass to the appropriate department for permanent repair, allocating relevant completion dates.
4. Monitor and report on attendance times against SLA's using both the company's in-house system (Confirm) and Microsoft Office packages.
5. Liaise with other departments to chase enquiries to completion.
6. Develop good working relationships at all levels, offering assistance when necessary to ensure common goals are met.
7. Enter enquiries received via email onto Confirm and assess the data provided, clarifying with the client where necessary.
8. Enter enquiries received via telephone from Internal Inspectors, the Client, and Emergency Services.
9. Handle complaints and escalate to the senior management team where appropriate.
10. Carry out internal audits to ensure data accuracy and quality.
11. Enter Close Calls onto the Novade system via email and telephone.
12. Continually evaluate and prioritise workload.
13. Perform any other administrative duties as required.
Some shift work is involved, working between the hours of 7am and 8pm, including some bank holidays.
Requirements:
1. English/Mathematics GCSE or equivalent.
2. Proactive approach.
3. Ability to analyse information and take appropriate action.
4. Excellent telephone and face-to-face communication skills.
5. Excellent organisational skills, able to effectively prioritise and multi-task.
6. Good problem solver capable of using own initiative.
7. Ability to communicate effectively with a variety of stakeholders.
8. Customer focused.
9. Excellent team player.
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