Hammonds Drive, Eastbourne 40 hours per week Monday to Friday Salary – Competitive Salary Plus Pension And Company Benefits We have an exciting opportunity for a Commercial Workshop Service Advisor to join our Workshop team based in Hammonds Drive, Eastbourne. Brewers Truck Centre is part of the DAF trucks dealership network, offering its services to various commercial vehicle operators within the Eastbourne Area. This role plays a vital part in ensuring the smooth and efficient operation of the workshop by overseeing daily administrative tasks and coordinating work assignments for our team of skilled Commercial Vehicle Technicians. With a strong focus on maintaining the highest standards of service, this position is responsible ensuring that both our internal and external customers receive exceptional support and care. A family run business for over 120 years; we are proud of our long history in our industry and have grown our branch network to over 250 stores nationwide in the Brewers Group. We know that our people make our business unique, and place great emphasis on the development and growth of our colleagues. We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can. As a Commercial Workshop Service Advisor with Brewers, some of your responsibilities will include: Prepare service schedules and pre-planned servicing for customers Plan and Raise job cards for allocation Obtain order numbers from customers and ensure accurate work instructions Assist with workload planning and manage service/inspection schedules in the workshop diary Handling customer enquiries via phone and at reception Support cost control efforts by ensuring all job elements are recorded on job cards to maximize income and using the warranty system to claim for completed work and reconciling payments to invoices Arrange and book annual MOT tests for company and customer vehicles, keeping users informed Who We Are Looking For To Join Our Team You will have strong organisational skills with the confidence to effectively plan and prioritise your workload Excellent leadership skills with the ability to motivate and drive excellence You will be confident working on your own initiative Friendly and approachable manner with the ability to communicate with people at all levels Excellent telephone manners and communication skills An understanding of the importance of working well as part of a team and being able to positively contribute towards the team environment Proficient in the use of Microsoft Word and Excel to an intermediate level Previous automotive experience is essential In return we offer a comprehensive benefits package consisting of: Competitive rates of pay 31 days holiday including bank holidays increasing with service Free life assurance 5% of your salary employer contribution to the pension plan (subject to employee contributions) We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it Brewers Colleague discounts giving you huge savings on your home improvements Employee Assistance Programme - accessible to colleagues, partner/spouse and dependants Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments Discounts and rewards with selected partners - major high street brands, supermarkets etc Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis, Staff uniform and uniform cleaning tax relief Comprehensive Induction Programme After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form. Please note –this role may be removed from listings before the closing date if we are successful in finding an appointment. Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process. Other job titles associated with this role include Service advisor, Workshop service coordinator, Service coordinator, Truck & Van Service Advisor, Fleet Service Advisor