Guest House Manager
Job Overview
The Guest House Manager is responsible for overseeing the daily operations of a luxury villa, ensuring exceptional guest experiences from arrival to departure. This role includes managing, budgeting, invoicing, and coordinating small events and weddings. The ideal candidate will possess strong communication skills, critical thinking abilities, and a proven background in management with strengths in accounting or finance. Fluency in multiple languages and proficiency in using a guest communication platform are highly desirable. The Guest House Manager reports to the Owner and General Manager.
Key Responsibilities
Guest Services:
* Greet guests upon arrival and ensure a warm, welcoming atmosphere.
* Address guest inquiries, requests, and complaints promptly and professionally.
* Facilitate smooth check-in and check-out processes.
* Maintain high standards of customer service and guest satisfaction.
Financial Management:
* Manage the budgeting and financial planning for the villa/hotel.
* Send out invoices and follow up on payments.
* Maintain accurate financial records and reports.
Team Coordination:
* Communicate effectively with both local and international team members.
* Oversee staff performance, provide training, and conduct regular team meetings.
* Ensure all staff adhere to company policies and standards.
Event Coordination:
* Plan and coordinate small events and weddings for up to 30 guests.
* Liaise with vendors, guests, and staff to ensure successful event execution.
* Manage event budgets and logistics.
Administration:
* Check and reply to emails daily, responding within 24-48 hours.
* Reply to urgent requests, prioritizing effectively.
* Utilize a basic platform for communicating with upcoming guests.
* Maintain an organized calendar for bookings, events, and staff schedules.
* Handle administrative tasks related to villa/hotel operations.
Qualifications
* Courses and/or experience in accounting and/or finance are required.
* Fluency in multiple languages is highly desirable.
* Strong critical thinking and problem-solving skills.
* Excellent communication and interpersonal skills.
* Highly organized with strong attention to detail.
* Proficiency in using guest communication platforms.
* Previous experience in hospitality management is required.
* Ability to commit to a 2-year contract.
Qualities
* Friendly and approachable demeanor.
* Strong leadership and team management abilities.
* Adaptability and ability to work under pressure.
* Enthusiasm for providing exceptional guest experiences.
This role is ideal for a dedicated and dynamic individual passionate about hospitality and capable of managing a high-end villa or hotel to the highest standards.
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