Credit Control Team Leader - Home-based with visits to our other Business locations as required.
Marlowe Fire & Security is the fastest-growing fire & security business in the UK. We are currently looking to appoint a new Credit Control Team Leader on a Hybrid basis.
* Basis salary up to £35,000
* Royal London Pension
* Life Assurance 4x Salary
Our Credit Control Team Leaders
Oversee our credit control operations and ensure the timely collection of outstanding debts. The successful candidate will help lead a team of credit controllers, implement effective credit management strategies, and maintain strong customer relationships while minimizing financial risk.
Key Responsibilities
* Direct day-to-day management of Credit Controllers
* Responsible for the team's monthly cash collection and quarterly reduction of aged debt targets
* Undertake monthly 121s and yearly appraisals
* Train & mentor team members looking to continually assist with their development
* Demonstrably reduce the development needs of the team
* Deputising for the Head of Credit in their absence, providing key reports
* Take ownership of complex accounts to obtain payment where appropriate
* Oversee the collection process and ensure team members are adhering to the process agreed
* Ensure that the team is working to meet KPI's both team and individual
* Use credit checking procedures to approve credit account applications & review existing credit limits where required
* Liaise with customers and internal departments to resolve queries in a timely and professional manner
* Assist the Senior Credit Control Manager in the day-to-day running of the credit control team
* Any other ad hoc task as and when required
Requirements
Who We're Looking For
Marlowe Fire & Security considers our people our greatest asset. Therefore, we are looking for candidates who offer:
* A Professional business approach
* The ability to work independently and a desire to learn
* Excellent administration and computer skills
* Customer-focused with the ability to resolve customer queries
* Analytical approach
* Experience in analyzing data using Microsoft Excel, Microsoft Outlook, and Microsoft Teams
* Proficient in Excel spreadsheets
* Strong organisational skills
* High attention to detail and the ability to handle multiple priorities with a structured approach
* Experience of Sage Line 200, Cash4Windows & Credit Hound preferred
Benefits
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That's why we're dedicated to providing exceptional remuneration packages that include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees.
* Basis salary up to £35,000
* Company Mobile Phone & Laptop
* Royal London Pension
* Life Assurance 4x Salary
* Free, secure on-site parking
* Mental Health & Well-being Scheme
* Employee Recognition Scheme
* Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation)
* Paid Holidays
* Additional Day holiday for each full year of completed service (up to 25 days)
* Development and progression opportunities
* Working hours are Mon - Fri 8.30am till 5pm with a 45-minute lunch
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers.
Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.
Equal Opportunities
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Finance
* Industries
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